Installing a Cloud-Based IBM Maximo Application Suite Solution
About
About DHL
DHL is a leading global logistics company that delivers nearly 2 billion parcels to over 220 territories every year. Its critical asset base at Heathrow Airport, West London, is an essential part of the organization's UK operation.
The 150,000 sq. ft. DHL Express Southern Hub, which supports a network of 47 service centers across the UK, opened in 2016 and is home to over 500 employees. Operating 24/7, it has the capacity to process 28,000 items per hour.
The facility includes automated parcel and mail sorting systems and X-ray machines, all of which require round-the-clock monitoring and maintenance to ensure the impact of any potential downtime is minimal on DHL’s world-renowned, industry-leading delivery service.
DHL wanted to upgrade its existing EAM solution, IBM Maximo, which included Fingertip and was hosted and supported on our managed cloud service.
Problem
A Need for a Unified, Efficient Platform
DHL MAS faced significant challenges in managing a large, complex fleet of vehicles across multiple regions. The manual and disjointed systems they were using for logistics tracking and fleet management created inefficiencies, including delayed response times, lack of real-time visibility, and missed opportunities for optimization.
The company required a solution that could provide a unified platform for managing logistics data in real time, improve fleet operations, and streamline reporting processes. Ensuring the timely delivery of shipments while maintaining optimal fleet performance was critical to their success.
Solution
Upgrading to MAS
Naviam implemented a state-of-the-art logistics management platform tailored to meet the specific needs of DHL MAS. Key features included:
- Real-Time Fleet Monitoring: The solution provided DHL MAS with live tracking and real-time insights into fleet performance, helping to reduce downtime and optimize routes.
- Automated Data Collection: Manual data entry was replaced with automated processes, significantly improving data accuracy and reporting efficiency.
- Mobile Accessibility: The mobile-friendly platform allowed fleet managers and drivers to access critical logistics data on the go, improving decision-making and operational responsiveness.
Result
Enabling a 360-degree, Real-time View of Assets
With Naviam’s solution, DHL MAS saw remarkable improvements in its logistics operations:
- Increased Operational Efficiency: Real-time monitoring and automated reporting streamlined operations, leading to faster decision-making and improved resource allocation.
- Cost Savings: By optimizing fleet routes and reducing downtime, DHL MAS achieved substantial savings in fuel and maintenance costs.
- Improved Service Levels: Real-time data and monitoring helped improve on-time delivery rates and overall customer satisfaction.
- Enhanced Data Accuracy: The automation of reporting and data collection reduced errors, ensuring that DHL MAS had access to reliable data for better planning and reporting.
DHL MAS Operations Manager shared:
"Naviam’s platform has been a game-changer for our logistics operations. With real-time tracking and streamlined processes, we’re able to optimize fleet performance and offer better service to our customers."
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