Naviam Request
Naviam Request
Managing service requests doesn’t have to be complex. Naviam Request is a full-featured solution that streamlines service request management by enabling users to initiate a service request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing processes – all from an intuitive, secure mobile app that is easily tailored to your organization’s specific needs.
Whether it’s a maintenance issue, IT support ticket, or facility request, Naviam Request ensures faster response times, improved communication, and streamlined workflows for requesters and service teams alike.
Why Choose Naviam Request?
Effortless Request Submission
Anyone in the organization can submit service requests with just a few clicks, without requiring Maximo training.
Track Requests in Real Time
Users can view the status of their requests, receive updates, and get notified when issues are resolved.
Seamless Maximo Integration
Designed specifically for IBM Maximo, Naviam Request ensures all requests flow seamlessly into existing work management processes.
Flexible & Scalable
Adapt the portal to match your organization’s needs—configure request types, workflows, and user access levels.
Enhanced Communication & Visibility
Improve coordination between requesters and maintenance teams with automated notifications and real-time status tracking.
Reduces Admin Overload
Eliminate back-and-forth emails and manual request tracking.
Key Features
User-Friendly Request Portal
A simple, self-service web and mobile interface for submitting and managing service requests.
Seamless Maximo Work Order Creation
Convert service requests into Maximo work orders automatically, ensuring smooth processing by maintenance teams.
Photo & Attachment Uploads
Allow users to attach images and documents to provide additional details for their requests.
Real-Time Request Tracking
Give requesters full visibility into the status of their submissions, reducing unnecessary follow-ups.
Manage Conversations
Enable conversations between your mobile service team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the EAM work record.
Automated Notifications & Alerts
Keep users informed with email or mobile notifications when requests are updated or completed.
Configurable Form Builder
Easily create forms for your requestors with an intuitive drag & drop forms builder supporting a wide variety of question types and conditional question capabilities.
Who benefits from Naviam Request?
Employees & Facility Users
Easily report issues and request services without needing Maximo training.
Maintenance & IT Teams
Streamline work order management and service request processing.
Operations & Facility Managers
Gain visibility into service request trends and improve resource planning.
Frequently Asked Questions
What is Naviam Request?
Naviam Request is a SaaS-based service request portal for IBM Maximo that lets users submit requests, upload photos, track status, and communicate with service teams through a simple web or mobile experience.
How does Naviam Request work with IBM Maximo?
Naviam Request connects directly to Maximo so service requests, attachments, statuses, comments, and related workflow data flow into existing Maximo work management processes in near real time.
Can people use Naviam Request without Maximo training or a Maximo login?
Yes. Naviam Request is designed for self-service users and requesters who do not need Maximo training, and it supports simple registration, enterprise SSO, and mobile-friendly access.
What kinds of service requests can Naviam Request support?
Naviam Request can support maintenance requests, facilities issues, IT tickets, and other internal or external service workflows through configurable forms, request types, and approval or routing logic.
Does Naviam Request support attachments, photos, and conversations?
Yes. Requesters can upload photos and documents, and service teams can communicate with them through a chat-style experience that can be logged back to the Maximo work record.
How configurable is Naviam Request?
Naviam Request includes a drag-and-drop form builder with conditional questions, required fields, configurable request types, and flexible user access, so organizations can tailor the experience to different business processes.
How quickly can Naviam Request be implemented?
Naviam Request is designed as a plug-and-play SaaS solution with a relatively light implementation approach. Initial connection and setup can be completed quickly, and organizations can configure forms and workflows without a long custom development cycle.
Empower your team with faster, easier service requests
Empower your team with faster, easier service requests
Say goodbye to bottlenecks and back-and-forth emails.
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